2016 GMC Maintenance

COST OF MAINTENANCE

Convenience, Transparency and Value

We are committed to delivering a superior service experience to all our Customers. An integral part of that commitment is the high standards we set ourselves in maintaining our Customers’ vehicles. By focusing on convenience, transparency and value, we place the Customer at the very centre of everything we do, and seek to exceed their expectations, day in and day out.

Prompt and Reliable Vehicle Service

We value and respect our Customers’ time. That is why we put Customer convenience above all else. We ensure that appointments are available within 3 working days, or whenever suits the Customer. Through our effective appointment booking system, we follow up with service reminders and provide ‘same-day delivery’ for all Scheduled Maintenance jobs under appointment.

Clear and Competitive Pricing

Our aim is to provide our Customers with the very best cost of ownership for their vehicles by offering cost efficiencies and the most competitive pricing. In addition, our Customers will always be made aware of the cost of any scheduled maintenance or menu priced item thanks to transparent cost estimates, based on clearly communicated prices.

Superior Customer Service Experience

We deliver superior service from beginning to end. Prior to work commencing, a dedicated Service Advisor explains the work to be done and ensures all Customer requirements will be met. During the service, the Advisor is always on-hand to provide progress updates and clear completion times. The Service Advisor will follow up with the Customer to check their satisfaction and find ways to continually improve our service.

The Highest Standards of Quality

Our Customers can trust us to deliver the very highest quality standards at all times. We use only genuine GMC parts, specifically designed and certified for GMC vehicles. What’s more, our experienced technicians and Service Center Staff are all GMC certified and continually undergo extensive training to keep them at the very top of their fields.

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